Job Description

Job Header

Service Desk Analyst

Advertiser: New Zealand PoliceMore jobs from this company

Job Information

Job Listing Date
10 Jul 2019
Location
Wellington, Porirua & Kapiti Coast
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Service Desk Analyst

 

Service Desk Analyst

Royal New Zealand Police College, Porirua

Permanent, Full-time
Salary Range $51,123 - $69,167
Job Requisition ID 10575

 

 

By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them.

 

The New Zealand Police Information and Communication Technology (ICT) Service Centre are seeking to appoint a Service Desk Analyst based at the Royal New Zealand Police College, Wellington.

 

The Police ICT Service Centre is here to provide frontline Customer Services support to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.

 

We are looking for people with excellent customer service skills and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and an interest in IT are encouraged to apply.

 

Our Service Desk Analysts are professional and competent resolving incidents or requests raised in our computing, application, radio, mobility and telephony environments. We are proud of the service levels delivered by Police ICT and managed through the Service Hub, we are looking for individuals motivated to maintain and improve on this service.

 

Skills & Experience:

  • Customer Service skills in a retail, hospitality or service industry setting are essential
  • Clear and concise professional communication skills, both written and verbal
  • Ability to work in a fast paced, high volume environment
  • Demonstrates a passion for delivering a quality and timely service
     

Core Competencies - Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve

 
For more information about the above core competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.

 

Special Requirements:

  • To apply for this role you must be a NZ citizen or permanent resident
  • The ideal candidate will need to be able to work full time hours within a 24/7 shift roster - that includes day/late/night shifts, weekends and public holidays
  • Due to the location and shift times of this role, having own mode of transport is desirable

 

To view the position description for this role, please copy & paste the following link in a new browser: https://www.police.govt.nz/sites/default/files/pd/07-2019/service_desk_analyst.pdf
  

Apply Now

If this position sounds like you, click ‘Apply’ now! You will be required to submit a Curriculum Vitae (maximum four pages) which provides an account of your relevant skills, experience and education. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the core competencies of the role, using no more than 4,000 characters (with spaces) or approximately 600 words for each section.

 

Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.

 

If you have any questions about this vacancy, please email Natalie.Grace@police.govt.nz and Nicola.Harvey2@police.govt.nz

 

Applications close at 5pm, Thursday 25 July 2019.

 

 

Service Desk Analyst

Royal New Zealand Police College, Porirua

Permanent, Full-time
Salary Range $51,123 - $69,167
Job Requisition ID 10575

 

 

By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them.

 

The New Zealand Police Information and Communication Technology (ICT) Service Centre are seeking to appoint a Service Desk Analyst based at the Royal New Zealand Police College, Wellington.

 

The Police ICT Service Centre is here to provide frontline Customer Services support to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.

 

We are looking for people with excellent customer service skills and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and an interest in IT are encouraged to apply.

 

Our Service Desk Analysts are professional and competent resolving incidents or requests raised in our computing, application, radio, mobility and telephony environments. We are proud of the service levels delivered by Police ICT and managed through the Service Hub, we are looking for individuals motivated to maintain and improve on this service.

 

Skills & Experience:

  • Customer Service skills in a retail, hospitality or service industry setting are essential
  • Clear and concise professional communication skills, both written and verbal
  • Ability to work in a fast paced, high volume environment
  • Demonstrates a passion for delivering a quality and timely service
     

Core Competencies - Level 1 Individual Contributor

  • Communicate
  • Deliver
  • Solve

 
For more information about the above core competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.

 

Special Requirements:

  • To apply for this role you must be a NZ citizen or permanent resident
  • The ideal candidate will need to be able to work full time hours within a 24/7 shift roster - that includes day/late/night shifts, weekends and public holidays
  • Due to the location and shift times of this role, having own mode of transport is desirable

 

To view the position description for this role, please copy & paste the following link in a new browser: https://www.police.govt.nz/sites/default/files/pd/07-2019/service_desk_analyst.pdf
  

Apply Now

If this position sounds like you, click ‘Apply’ now! You will be required to submit a Curriculum Vitae (maximum four pages) which provides an account of your relevant skills, experience and education. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the core competencies of the role, using no more than 4,000 characters (with spaces) or approximately 600 words for each section.

 

Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.

 

If you have any questions about this vacancy, please email Natalie.Grace@police.govt.nz and Nicola.Harvey2@police.govt.nz

 

Applications close at 5pm, Thursday 25 July 2019.

 

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