Job Description

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Transition Manager

Advertiser: Computer Concepts LimitedMore jobs from this company

Job Information

Job Listing Date
9 Jul 2019
Otago, Dunedin
Work Type
Full Time
Information & Communication Technology, Programme & Project Management

This is a great opportunity to work with a fast paced company, in a fast paced role management enabling change for customers and our business. Computer Concepts Limited (CCL) is a well-established, independent and innovative company successfully providing IT consultancy, Project and Transition management and support services to a diverse client base throughout New Zealand.

The continued growth in our Professional Services area, sees us looking for an experienced Transition Manager to work in our national Transitions team. We are a team of high performers who are supported in delivering the best solutions to our clients.

What we’re looking for:

  • 2-5 years comprehensive experience in the management of strategically important, high value, complex programmes of work in the ICT industry.
  • Hold an in depth end-to-end knowledge of Service Delivery to manage successful implementation of new solutions, or any Business Change initiatives
  • Working knowledge of IT Architecture, IT Design and integration, network architecture, Network technologies and Service Support
  • Proven, and successful delivery of large customer facing projects
  • Experience working with and in high performing teams to develop programmes of work and to communicate impacts effectively to Key Stakeholders
  • Negotiation experience and skills
  • Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
  • Experience in Preparation and Delivery of a Communication’s Plan 
  • Experience in Preparation of a Training Strategy
  • Experience in Delivery of workshops to managers and to staff educating users about a change 
  • Experience in managing te post go live support, to ensure a smooth transition to business as usual 
  • Champion our brand 
  • The ability to work autonomously and with other key team members 


What the role entails:

  • Develop and maintain the seamless transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment
  • Working with a range of internal IT Operational teams, to manage the onboarding and readiness of the IT Operational support teams
  • Manage relationships with all relevant IT stakeholders to communicate the progress with transition activities/ deliverables
  • Completing gap analysis to build out service definitions, service topologies, and update associated support models and engagement channels
  • Managing the specified acceptance criteria for service acceptance, operational, release and service readiness review throughout the Transition
  • Manage the Transition budget to ensure the Transition is delivered on time and under budget
  • Manage a virtual, and at times remote teams to deliver the required transition activities
  • Facilitate and lead workshops and discussions with all levels of the IT organisation to complete service designs and producing related processes and documentation
  • Identifying and managing all service related risks, impact and issues to new and existing services throughout the life cycle of the project
  • Responsible for input into the vendor management process for creation of service schedules associated with new or amended services

Please send your covering letter to

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?

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