Job Description

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Client Service Executive

Advertiser: illion Australia & New ZealandMore jobs from this company

Job Information

Job Listing Date
1 Jul 2019
Location
Taranaki, New Plymouth
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Client Service Executive

Illion TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.

A key area of the illion TenderLink business development resources, Client Services Executives are responsible for assisting with the growth of our subscription base through new sales.  This requires a disciplined approach to prospect identification, preparation of sample data (expired tenders) from the illion TenderLink system, interaction through phone and email communications and customer service

The Key responsibilities for this role are:

  • Achieve personal share of new sales budget (Revenue) each month and meet all productivity and behavioural KPIs as set by management.

  • Lead management, contact and communication as per company training.

  • Identify prospective clients within our system using a vertical sector approach, i.e. businesses within Information Technology, Telecommunications, Construction, Engineering sectors etc.

  • Approach the required number of leads per day, including 30 outbound phone calls, research client specific needs and retrieve sample tender notices.  Send at least 7 proposals per day.

  • Follow up via email or telephone to establish if the prospect has an interest in the tender data we have forwarded and would like to subscribe, in the timeframe agreed with the prospect.

  • Ensure each customer is set up to gain the full potential from the subscription service, including a complete and accurate profile.

  • Ensure post-sale service onboarding process is completed to integrate the customer into the illion TenderLink customer journey.

  • Specific sales campaigns as directed by management.

  • Act as inbound query facilitator maintaining a high level of customer satisfaction and exploring sales opportunities, using the ticketing and alert system, where applicable.  Answering all calls promptly in a friendly, polite and helpful manner.

  • Ensure all communication is recorded within the system for future follow up actions or enquiries by the customer.

  • Analyse customer feedback to direct process development and improvement and product development.



The successful applicant will need:

  • Highly self-motivated with an approachable and enthusiastic outlook to work

  • Persuasive communicator - oral and written

  • Computer literacy - conversant with Microsoft Office applications

  • Effective time management & the ability to prioritise

  • Research and analysis of client needs

  • Sound commercial judgment

  • A proven commitment to detail and customer "follow through"

  • Ability to problem solve and make decisions to effect positive customer outcomes

  • Ability to liaise with other staff to provide high levels of customer support

  • Courteous and respectful for fellow employees, customers and public

  • Able to perform well under pressure and with limited supervision

  • Able to apply discretion and maintain confidentiality of information and knowledge, when and where required

  • An ethical and genuine approach to conducting business


If you think you have what we are looking for- PLEASE APPLY NOW!!
www.illion.com.au

Illion TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.

A key area of the illion TenderLink business development resources, Client Services Executives are responsible for assisting with the growth of our subscription base through new sales.  This requires a disciplined approach to prospect identification, preparation of sample data (expired tenders) from the illion TenderLink system, interaction through phone and email communications and customer service

The Key responsibilities for this role are:

  • Achieve personal share of new sales budget (Revenue) each month and meet all productivity and behavioural KPIs as set by management.

  • Lead management, contact and communication as per company training.

  • Identify prospective clients within our system using a vertical sector approach, i.e. businesses within Information Technology, Telecommunications, Construction, Engineering sectors etc.

  • Approach the required number of leads per day, including 30 outbound phone calls, research client specific needs and retrieve sample tender notices.  Send at least 7 proposals per day.

  • Follow up via email or telephone to establish if the prospect has an interest in the tender data we have forwarded and would like to subscribe, in the timeframe agreed with the prospect.

  • Ensure each customer is set up to gain the full potential from the subscription service, including a complete and accurate profile.

  • Ensure post-sale service onboarding process is completed to integrate the customer into the illion TenderLink customer journey.

  • Specific sales campaigns as directed by management.

  • Act as inbound query facilitator maintaining a high level of customer satisfaction and exploring sales opportunities, using the ticketing and alert system, where applicable.  Answering all calls promptly in a friendly, polite and helpful manner.

  • Ensure all communication is recorded within the system for future follow up actions or enquiries by the customer.

  • Analyse customer feedback to direct process development and improvement and product development.



The successful applicant will need:

  • Highly self-motivated with an approachable and enthusiastic outlook to work

  • Persuasive communicator - oral and written

  • Computer literacy - conversant with Microsoft Office applications

  • Effective time management & the ability to prioritise

  • Research and analysis of client needs

  • Sound commercial judgment

  • A proven commitment to detail and customer "follow through"

  • Ability to problem solve and make decisions to effect positive customer outcomes

  • Ability to liaise with other staff to provide high levels of customer support

  • Courteous and respectful for fellow employees, customers and public

  • Able to perform well under pressure and with limited supervision

  • Able to apply discretion and maintain confidentiality of information and knowledge, when and where required

  • An ethical and genuine approach to conducting business


If you think you have what we are looking for- PLEASE APPLY NOW!!

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