Job Description

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Customer Success Manager

Advertiser: KinMore jobs from this company

Job Information

Job Listing Date
27 Jun 2019
Location
Wellington, Wellington Central
Work Type
Full Time
Classification
Advertising, Arts & Media, Agency Account Management

Customer Success Manager

About us
  
Aro is a digital marketing agency that’s all about growing awesome Kiwi ideas.
  
We work with a number of exciting business across New Zealand to help them achieve excellent results through an innovative digital approach. From local outfits like Sustainability Trust, Hurricanes Rugby and JRNY, right through to organisations such as Red Cross New Zealand, homes.co.nz, Weta Workshop and more.
  
We’re a fun and diverse team who like to get out and about, hosting regular team activities, community events, and office field trips. Work life harmony is important to us, it’s part of who we are.
  
Why us?
  
We are a doggo (and human) friendly office in Oriental Bay with stunning views of the Wellington harbour. Working with us, you’ll have the opportunity to help us shape and improve the quality of NZ’s digital marketing scene. You’ll start your morning with a coffee from Supreme (courtesy of our in-house coffee machine) or have the choice of popping downstairs to the iconic Wellington café, Beach Babylon.
  
Your goals and dreams are important to us – so your career progression is always front of mind. We’re growing rapidly which enables us to provide employees with new opportunities that broaden their experience.
  
We love the feel-good stuff – like supporting local social enterprises and charities with free education and consultation sessions under our Impact Hour initiative. 
  
What we’re searching for
  
A devoted Client Success Manager to help take our business to the next level. Leading the communication with our clients, nurturing, retaining and developing existing relationships will be just some of the things you thrive on.
  
You will bring at least 3-5 years’ experience in client services or digital marketing with proven experience retaining and growing existing client relationships. Alongside, experience overseeing high performing specialist teams to ensure a cohesive delivery of world class digital campaigns.
  
Your top-notch project management & communication skills and exceptional stakeholder management will not go unnoticed here. Nor will your creative approach and ability to think outside the box when looking to improve upon existing digital campaigns.
  
The icing on the cake would be that you have some experience or knowledge using platforms such as Facebook Ads, Google Ads, Google Analytics, & Other ad serving / optimisation tools would be ideal.
  
A typical day in the life of you
  
  • You’ll be working directly with our clients to help shape digital strategies and educate them on best practice recommendations
  • Help develop Aro Digital best practice in client relationship management and assist in communications across an array of key clients
  • Manage the on-boarding process and complete contract or project sign off
  • Maintain existing client relationships with integrity and a focus on Aro’s core values
  • Lead process development and implementation/execution of client development plans for Key Clients
  • Manage internal resources to insure completion of all digital marketing activity
  • Strategic planning and execution of digital marketing campaigns that are truly aligned with clients’ business objectives and Aro’s core values
  • Ensuring campaigns and strategies support clients sales objectives
  • Work with specialists to execute on all digital marketing campaigns when required
  • Have a dedicated focus on process and technological improvements that will speed up the delivery of work whilst maintaining or increasing quality.
  
Bring it on! How do I apply?
  
Whether this is all stuff you’ve done before, or you know that you are capable of doing, we want to hear from you! We will consider candidates with a range of experience and backgrounds to make sure we find the right fit. 
  
So, if you think you have what it takes then apply now. We love a good cover letter telling us why you feel you’re ‘the one’ so go on, show us what you can bring. We are looking forward to hearing from you! 

To find out more about the team at Aro, head onto our webpage below
https://aro.digital

Applicants for this position should have NZ residency or a valid NZ work visa.
Reshaping Recruitment
www.kin.co.nz
About us
  
Aro is a digital marketing agency that’s all about growing awesome Kiwi ideas.
  
We work with a number of exciting business across New Zealand to help them achieve excellent results through an innovative digital approach. From local outfits like Sustainability Trust, Hurricanes Rugby and JRNY, right through to organisations such as Red Cross New Zealand, homes.co.nz, Weta Workshop and more.
  
We’re a fun and diverse team who like to get out and about, hosting regular team activities, community events, and office field trips. Work life harmony is important to us, it’s part of who we are.
  
Why us?
  
We are a doggo (and human) friendly office in Oriental Bay with stunning views of the Wellington harbour. Working with us, you’ll have the opportunity to help us shape and improve the quality of NZ’s digital marketing scene. You’ll start your morning with a coffee from Supreme (courtesy of our in-house coffee machine) or have the choice of popping downstairs to the iconic Wellington café, Beach Babylon.
  
Your goals and dreams are important to us – so your career progression is always front of mind. We’re growing rapidly which enables us to provide employees with new opportunities that broaden their experience.
  
We love the feel-good stuff – like supporting local social enterprises and charities with free education and consultation sessions under our Impact Hour initiative. 
  
What we’re searching for
  
A devoted Client Success Manager to help take our business to the next level. Leading the communication with our clients, nurturing, retaining and developing existing relationships will be just some of the things you thrive on.
  
You will bring at least 3-5 years’ experience in client services or digital marketing with proven experience retaining and growing existing client relationships. Alongside, experience overseeing high performing specialist teams to ensure a cohesive delivery of world class digital campaigns.
  
Your top-notch project management & communication skills and exceptional stakeholder management will not go unnoticed here. Nor will your creative approach and ability to think outside the box when looking to improve upon existing digital campaigns.
  
The icing on the cake would be that you have some experience or knowledge using platforms such as Facebook Ads, Google Ads, Google Analytics, & Other ad serving / optimisation tools would be ideal.
  
A typical day in the life of you
  
  • You’ll be working directly with our clients to help shape digital strategies and educate them on best practice recommendations
  • Help develop Aro Digital best practice in client relationship management and assist in communications across an array of key clients
  • Manage the on-boarding process and complete contract or project sign off
  • Maintain existing client relationships with integrity and a focus on Aro’s core values
  • Lead process development and implementation/execution of client development plans for Key Clients
  • Manage internal resources to insure completion of all digital marketing activity
  • Strategic planning and execution of digital marketing campaigns that are truly aligned with clients’ business objectives and Aro’s core values
  • Ensuring campaigns and strategies support clients sales objectives
  • Work with specialists to execute on all digital marketing campaigns when required
  • Have a dedicated focus on process and technological improvements that will speed up the delivery of work whilst maintaining or increasing quality.
  
Bring it on! How do I apply?
  
Whether this is all stuff you’ve done before, or you know that you are capable of doing, we want to hear from you! We will consider candidates with a range of experience and backgrounds to make sure we find the right fit. 
  
So, if you think you have what it takes then apply now. We love a good cover letter telling us why you feel you’re ‘the one’ so go on, show us what you can bring. We are looking forward to hearing from you! 

To find out more about the team at Aro, head onto our webpage below
https://aro.digital

Applicants for this position should have NZ residency or a valid NZ work visa.

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