Job Description

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Business Support Analyst

Advertiser: Ballance Agri-NutrientsMore jobs from this company

Job Information

Job Listing Date
11 Jun 2019
Location
Bay of Plenty, Tauranga
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support
Business Support Analyst
Company description:

Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative that helps its customers to farm more productively, profitably and sustainably.

Job description:

We play at the heart of sustainable, profitable food production, helping Kiwi farmers and growers in our slice of paradise feed more than 20 million people around the world. We're on the hunt for a Business Support Analyst, to support our range of solutions including SAP, Hybris, Office 365 and Citrix.

We are looking for a technical support team member who will provide first and second level solutions and infrastructure support to our information system users. Responsibilities and duties include:

* Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcome,
* Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
* Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcome
* Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
* Resolve technical issues over the phone using remote tools


To be successful in this role you will have:
* Previous technical experience in information system support or training
* Experience supporting a corporate Microsoft environment
* Strong communication, customer service and troubleshooting skills


If you have a "can do, make it happen" attitude, a desire to provide outstanding service to internal customers and the willingness to grow your information systems skills and knowledge then this role with one of Tauranga's largest employers may be the opportunity you are looking for.

Applications close 26 June.
07 572 7900
www.ballance.co.nz
Company description:

Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative that helps its customers to farm more productively, profitably and sustainably.

Job description:

We play at the heart of sustainable, profitable food production, helping Kiwi farmers and growers in our slice of paradise feed more than 20 million people around the world. We're on the hunt for a Business Support Analyst, to support our range of solutions including SAP, Hybris, Office 365 and Citrix.

We are looking for a technical support team member who will provide first and second level solutions and infrastructure support to our information system users. Responsibilities and duties include:

* Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcome,
* Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
* Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcome
* Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
* Resolve technical issues over the phone using remote tools


To be successful in this role you will have:
* Previous technical experience in information system support or training
* Experience supporting a corporate Microsoft environment
* Strong communication, customer service and troubleshooting skills


If you have a "can do, make it happen" attitude, a desire to provide outstanding service to internal customers and the willingness to grow your information systems skills and knowledge then this role with one of Tauranga's largest employers may be the opportunity you are looking for.

Applications close 26 June.

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