Job Description

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Customer Service Representative

Advertiser: Aura ConsultingMore jobs from this company

Job Information

Job Listing Date
7 Jun 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Representative

Company
An industry leader, the AA was founded in 1903 offering road service, motoring advice, insurance, finance, maps, travel guides and more.
The company embraces a diverse and inclusive workforce where the backgrounds, perspectives and life experiences of employees help them innovate, make better business decisions and better serve its members. They live their values of being the expert, friendly and inspiring trust and dedication to excellence and have a real sense of pride in what they do.

Role
This role is responsible for providing roadside assistance to customers who need urgent support.
It’s an opportunity for a Customer Service Representative who is customer focused, enthusiastic with the skills and ability to problem solve.
The purpose of this role is to know and understand customers and to leverage this insight to create exceptional customer-focused outcomes.
The offices are based in Penrose. There are multiple opportunities available including part time and full-time positions, rotating rosters or fixed shifts.
  
Responsibilities
You will also play an integral role in deepening AA’s relationship with customers by:
  • Responding and resolving customer roadside needs.
  • Providing an optimal customer experience.
  • Actively listening to customer needs and follow through on promise to go the extra mile to benefit the customers.
  • Understand customer needs and connect them to the AA value proposition.
  • Conduct a needs-based analysis to leverage each engagement as an opportunity to create value for customers and match the right solution to each customer needs.
  
Skills and experience
  • Seeking highly motivated, resilient, reliable, positive customer service professionals to join the customer service team.
  • Sales and/or customer service experience in a retail or call centre environment.
  • Team players – commitment, reliability and a positive attitude.
  • Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs.
  • Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment.
You will take large volumes of inbound calls, relating to Roadside Assistance, quotes and new business. The customer service team use a unique sales approach, as you are empowered to engage with each customer and provide recommendations on products and services that suit their individual needs.
  
Next Steps
Apply now and for further information please call Christina Heir from Aura on 09 217 3625.
Please note that all applications will be acknowledged electronically unless otherwise specified.
Visit our website for more opportunities www.auraconsulting.co.nz
Christina Heir
021860611
Company
An industry leader, the AA was founded in 1903 offering road service, motoring advice, insurance, finance, maps, travel guides and more.
The company embraces a diverse and inclusive workforce where the backgrounds, perspectives and life experiences of employees help them innovate, make better business decisions and better serve its members. They live their values of being the expert, friendly and inspiring trust and dedication to excellence and have a real sense of pride in what they do.

Role
This role is responsible for providing roadside assistance to customers who need urgent support.
It’s an opportunity for a Customer Service Representative who is customer focused, enthusiastic with the skills and ability to problem solve.
The purpose of this role is to know and understand customers and to leverage this insight to create exceptional customer-focused outcomes.
The offices are based in Penrose. There are multiple opportunities available including part time and full-time positions, rotating rosters or fixed shifts.
  
Responsibilities
You will also play an integral role in deepening AA’s relationship with customers by:
  • Responding and resolving customer roadside needs.
  • Providing an optimal customer experience.
  • Actively listening to customer needs and follow through on promise to go the extra mile to benefit the customers.
  • Understand customer needs and connect them to the AA value proposition.
  • Conduct a needs-based analysis to leverage each engagement as an opportunity to create value for customers and match the right solution to each customer needs.
  
Skills and experience
  • Seeking highly motivated, resilient, reliable, positive customer service professionals to join the customer service team.
  • Sales and/or customer service experience in a retail or call centre environment.
  • Team players – commitment, reliability and a positive attitude.
  • Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs.
  • Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment.
You will take large volumes of inbound calls, relating to Roadside Assistance, quotes and new business. The customer service team use a unique sales approach, as you are empowered to engage with each customer and provide recommendations on products and services that suit their individual needs.
  
Next Steps
Apply now and for further information please call Christina Heir from Aura on 09 217 3625.
Please note that all applications will be acknowledged electronically unless otherwise specified.
Visit our website for more opportunities www.auraconsulting.co.nz
The application form will include these questions:
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in New Zealand?

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