Job Description

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Debt Counsellor - Microfinance

Advertiser: Momentum Consulting GroupMore jobs from this company

Job Information

Job Listing Date
5 Jun 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Community Services & Development, Community Development

Debt Counsellor - Microfinance

About the Company
Our client, Good Shepherd NZ, is focused on supporting the development of financial inclusion and microfinance programmes for New Zealand families on limited incomes. Good Shepherd NZ believes it is the right of all to have access to fair and affordable credit; and Good Shepherd NZ works with key stakeholders including community-based organisations, corporate partners and the Government to achieve that goal.

Currently, its Community Finance microfinance programme is being delivered in 18 locations across New Zealand; and the partners are planning for further expansion and the trial of new products such as a product innovation for clients with unsustainable debt, so it is a very exciting time to join Good Shepherd NZ. 

About the Role
The Debt Counsellor will be primarily responsible for providing specialist budgeting advice and debt advocacy services to clients experiencing financial hardship across New Zealand. This is a telephone-based role.

Reporting to the Operations Manager – Microfinance, the Debt Counsellor will work closely with our microfinance Loan Workers across the country (and with Loan Worker colleagues at Good Shepherd Microfinance in Melbourne), who will refer clients to them for further financial hardship assistance when a low-interest or no interest microfinance loan is unaffordable due to unsustainable existing debt. 

This is a full-time role, where some flexible work/life balance arrangement may be possible. You will enjoy working fairly autonomously within a wonderful caring team culture. 

Primary areas of responsibility will be:
  • Provide financial counselling and budget advice, information, individual advocacy and referrals for clients and their families, particularly in the area of debt management (primarily by phone and email)
  • Assist clients to make informed decisions on the best course of action to resolve their financial difficulties, and/or to gain an improved ability to manage their financial affairs in the future
  • Work with clients to develop and follow their own individual debt plan (to help alleviate the pressures of being trapped in a debt spiral), and work with clients and their Loan Worker to ensure the plan is understood and achievable for the client
  • Advocate for clients (or empower clients to advocate directly) with lenders, negotiate repayment terms and document all discussions and agreements
  • Work closely with Loan Workers to help them support the clients who have been referred to the Debt Counsellor
  • Work with clients and Loan Workers to assist with preparing applications for debt consolidation loans

About You
To perform well in this role, applicants will point to experience in: 
  • Working as a financial mentor, loan worker, budget advisor, debt counsellor and/or financial coach
  • Handling casework, referrals and advocacy on behalf of clients with diverse backgrounds and sometimes complex needs
  • Working with diverse cultures and communities and understanding the needs of our clients
  • Relevant financial capability and consumer credit legislation and processes (for example, KiwiSaver, Insolvency etc.)
  • Negotiating and working with lenders to reduce client debt
  • Working in a predominantly telephone and email-based role (not seeing clients face to face), with excellent telephone manner and listening and questioning skills coupled with the ability to identify client needs and establish effective relationships
Experience within a Not-For-Profit organisation would be beneficial, but it is not critical. Most importantly, the ideal applicants will have solid budgeting, financial mentoring and debt negotiation experience; and present with a strong customer and service delivery focus.

Imperative to a successful expression of interest will be a genuine commitment to social justice values, that are aligned to Good Shepherd NZ.

Apply now or for more information call Sharon Ward Duncan on 021 356 777
 
**CVs preferred in Word format. Search all our roles here: www.momentum.co.nz/your-next-job

Under the provisions of the Privacy Act 1993, you have the right to access and request the correction of information held by us concerning you.  We will retain all information for future vacancies (permanent or contract).  Should you wish Momentum Consulting to delete this information from our database we shall require written notification to do so, subject to any legal obligations that require us to retain such information.
Sharon Ward Duncan
021 356 777
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About the Company
Our client, Good Shepherd NZ, is focused on supporting the development of financial inclusion and microfinance programmes for New Zealand families on limited incomes. Good Shepherd NZ believes it is the right of all to have access to fair and affordable credit; and Good Shepherd NZ works with key stakeholders including community-based organisations, corporate partners and the Government to achieve that goal.

Currently, its Community Finance microfinance programme is being delivered in 18 locations across New Zealand; and the partners are planning for further expansion and the trial of new products such as a product innovation for clients with unsustainable debt, so it is a very exciting time to join Good Shepherd NZ. 

About the Role
The Debt Counsellor will be primarily responsible for providing specialist budgeting advice and debt advocacy services to clients experiencing financial hardship across New Zealand. This is a telephone-based role.

Reporting to the Operations Manager – Microfinance, the Debt Counsellor will work closely with our microfinance Loan Workers across the country (and with Loan Worker colleagues at Good Shepherd Microfinance in Melbourne), who will refer clients to them for further financial hardship assistance when a low-interest or no interest microfinance loan is unaffordable due to unsustainable existing debt. 

This is a full-time role, where some flexible work/life balance arrangement may be possible. You will enjoy working fairly autonomously within a wonderful caring team culture. 

Primary areas of responsibility will be:
  • Provide financial counselling and budget advice, information, individual advocacy and referrals for clients and their families, particularly in the area of debt management (primarily by phone and email)
  • Assist clients to make informed decisions on the best course of action to resolve their financial difficulties, and/or to gain an improved ability to manage their financial affairs in the future
  • Work with clients to develop and follow their own individual debt plan (to help alleviate the pressures of being trapped in a debt spiral), and work with clients and their Loan Worker to ensure the plan is understood and achievable for the client
  • Advocate for clients (or empower clients to advocate directly) with lenders, negotiate repayment terms and document all discussions and agreements
  • Work closely with Loan Workers to help them support the clients who have been referred to the Debt Counsellor
  • Work with clients and Loan Workers to assist with preparing applications for debt consolidation loans

About You
To perform well in this role, applicants will point to experience in: 
  • Working as a financial mentor, loan worker, budget advisor, debt counsellor and/or financial coach
  • Handling casework, referrals and advocacy on behalf of clients with diverse backgrounds and sometimes complex needs
  • Working with diverse cultures and communities and understanding the needs of our clients
  • Relevant financial capability and consumer credit legislation and processes (for example, KiwiSaver, Insolvency etc.)
  • Negotiating and working with lenders to reduce client debt
  • Working in a predominantly telephone and email-based role (not seeing clients face to face), with excellent telephone manner and listening and questioning skills coupled with the ability to identify client needs and establish effective relationships
Experience within a Not-For-Profit organisation would be beneficial, but it is not critical. Most importantly, the ideal applicants will have solid budgeting, financial mentoring and debt negotiation experience; and present with a strong customer and service delivery focus.

Imperative to a successful expression of interest will be a genuine commitment to social justice values, that are aligned to Good Shepherd NZ.

Apply now or for more information call Sharon Ward Duncan on 021 356 777
 
**CVs preferred in Word format. Search all our roles here: www.momentum.co.nz/your-next-job

Under the provisions of the Privacy Act 1993, you have the right to access and request the correction of information held by us concerning you.  We will retain all information for future vacancies (permanent or contract).  Should you wish Momentum Consulting to delete this information from our database we shall require written notification to do so, subject to any legal obligations that require us to retain such information.

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