Job Description

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Tour Guides / Customer Service / Marketing Assistant (Part/Full Time)

Advertiser: Silver River Stargazing LTDMore jobs from this company

Job Information

Job Listing Date
22 May 2019
Location
Canterbury, Timaru & South Canterbury
Salary
$20 - $24.99 per hour
Work Type
Full Time
Classification
Hospitality & Tourism, Tour Guides

About the business

 

Silver River is a young business established in 2018, we plan to offer a world-class stargazing and many other experiences in Tekapo, New Zealand. 

Our stargazing tours ensure guests have an amazing real dark sky experience with 360° views of our amazing night sky. Operating over several locations within 25,000 acres within the gold rated Aoraki Mackenzie International Dark Sky Reserve. We will truly be an outstanding one of a kind stargazing operation in the region.

 

About the roles

Tour Guide - English (Stargazing tour) / Customer Service

Tour Guide - Bi-lingual / Customer Service / Marketing Assistant

 

We seek confident, motivated, team-oriented individuals who are not afraid of pitching in and getting their hands dirty (so to speak). Who can represent our new business in the best limelight. We are prepared to pay top dollar for the right candidates, see below to what role would suit you:

Tour Guide - English (Stargazing tour) / Customer Service

You will be the heart and soul of the tours we offer. You will be required to build a quick rapport with our guests and captivate and entertain our small group tours we offer, with your sense of humor and charm whilst thinking on your feet and maintaining a coherent narrative. You will have previous experience in guiding, you will be highly considered if you have previous experience showcasing the amazing wonders of our night skies.
You will lead by example and have top-class customer service and a high level of professionalism. You will have to possess knowledge of processing reservations and email inquiries. During the day or the night you will have to assist with the check in and coordinating our guests for many of our activities we plan to offer, this role will have a level of autonomy.

Tour Guide - Bi-lingual / Customer Service / Marketing Assistant

You have to be fluent in English and Mandarin. You will be the heart and soul of the tours we offer. You will be required to build a quick rapport with our guests and captivate and entertain our small group tours we offer, with your sense of humor and charm whilst thinking on your feet and maintaining a coherent narrative. You will have previous experience in guiding, you will be highly considered if you have previous experience showcasing the amazing wonders of our night skies.
You will lead by example and have top-class customer service and a high level of professionalism. You will have to possess knowledge of processing reservations and email inquiries. During the day or the night you will have to assist with the check in and coordinating our guests for many of our activities we plan to offer, this role will have a level of autonomy.

You will also possess social media marketing skills – design, update, post and response to guests daily. Coordinate and create content for our communication channels, ensuring our customers are well informed through multiple engagement platforms.

 

Benefits and perks

 

  • Be apart and mold a small new start-up business in thriving Tekapo.
  • We are willing to pay top-dollar for the right candidates! 
  • We love rewarding our staff for their hard work so we offer regular staff socials to champion our small and large successes. 

We are close to all the main activities in Tekapo and we are only a short hop, skip and a jump to our amazing National Parks, Roundhill, Ohau and Dobson ski fields and only a few hours drive to Queenstown, Wanaka, Dunedin and Christchurch, making Tekapo an amazing rural place to live in the centre of the unforgettable Mackenzie region.

 

Skills and experience

 

If you say YES to the essential skills below, then we want to hear from you:

All Roles:

  • Are you fluent in English and/or Mandarin (if required) - both spoken and written.
  • A clean full New Zealand drivers license (class 1).
  • Have the ability to obtain or already possess a Passenger 'P' Endorsement for driving guests around.
  • Previous guiding experience is desirable.
  • Have the gift of the gab in building a quick rapport with guests, ensuring they have a memorable, unforgettable experience.
  • Positive, self motivated and able to use your initiative and work hard within a team and autonomously
  • Accurate cash handling skills
  • Do you deliver top quality customer service all the time, every time ensuring our customers are well looked after, but understand time constraints when busy
  • Have a first aid certificate or have the abilities to obtain one.
  • Previous experience using computers and other technology.
  • Be able to identify safety hazards before they become an issue.
  • Experience writing and posting content for social media (preferred, not essential)

 

If you're excited by the prospect of living and working your dream job in our thriving rural community of Tekapo, please hit 'Apply' and submit your application or go to our website for more information: https://silverriverstargazing.com/

All applicants must be able to work legally in New Zealand. Sponsorship will be supported for the right candidate/s.  Only applicants who fit our requirements will be contacted to proceed to an interview and offered a full position description.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Are you available to work public holidays?
  • What's your preferred work type?
  • How much notice are you required to give your current employer?

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