Job Description

Job Header

Digital Business Change Specialist

Advertiser: Two Degrees Mobile LimitedMore jobs from this company

Job Information

Job Listing Date
16 May 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Consulting & Strategy, Management & Change Consulting

Digital Business Change Specialist

2degrees is re-engineering how it creates value for customers in the digital age. To do this doesn't just involve changing how our customers interact with our digital channels, it requires digitisation of our service operation to automate activities and processes - ultimately delivering a customer-first experience.

The Digital Business Change Specialist position looks after the creation and ownership of business engagement for digital change initiatives. You will identify the change impacts and ensure business readiness for the ongoing delivery of the change pipeline.

You will also be responsible for:

  • Applying structured methodologies to successfully and sustainability deliver change in a blend of agile and waterfall environments
  • Identifying and documenting the organisation impacts of digital change initiatives
  • Defining and measuring success for digital initiatives and the change effort
  • Building and getting agreement on change plans incorporating engagement, coaching and training needs
  • Aligning the implementation of the change plan with project delivery and the business
  • Working collaboratively with the relevant stakeholders to implement the change plan
  • Monitoring change readiness progress and address change barriers and resistance
  • Participating in post implementation reviews to understand effectiveness of the change approach

With 2 + years of industry experience, you will have a proven track record working in large scale cross-functional change efforts. With a solid understanding of how people go through a change, you will have a forward looking and holistic mindset. You pride yourself on the ability to establish and maintain strong relationships and you consider yourself an adaptable individual.

If you feel this role aligns with what you are seeking in your next opportunity, and you want to be a part of a growing and dynamic organisation, we would love you to apply!

www.2degreesmobile.co.nz

2degrees is re-engineering how it creates value for customers in the digital age. To do this doesn't just involve changing how our customers interact with our digital channels, it requires digitisation of our service operation to automate activities and processes - ultimately delivering a customer-first experience.

The Digital Business Change Specialist position looks after the creation and ownership of business engagement for digital change initiatives. You will identify the change impacts and ensure business readiness for the ongoing delivery of the change pipeline.

You will also be responsible for:

  • Applying structured methodologies to successfully and sustainability deliver change in a blend of agile and waterfall environments
  • Identifying and documenting the organisation impacts of digital change initiatives
  • Defining and measuring success for digital initiatives and the change effort
  • Building and getting agreement on change plans incorporating engagement, coaching and training needs
  • Aligning the implementation of the change plan with project delivery and the business
  • Working collaboratively with the relevant stakeholders to implement the change plan
  • Monitoring change readiness progress and address change barriers and resistance
  • Participating in post implementation reviews to understand effectiveness of the change approach

With 2 + years of industry experience, you will have a proven track record working in large scale cross-functional change efforts. With a solid understanding of how people go through a change, you will have a forward looking and holistic mindset. You pride yourself on the ability to establish and maintain strong relationships and you consider yourself an adaptable individual.

If you feel this role aligns with what you are seeking in your next opportunity, and you want to be a part of a growing and dynamic organisation, we would love you to apply!

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.