Job Description

Job Header

International Student Support Team Leader

Advertiser: ACG Education LimitedMore jobs from this company

Job Information

Job Listing Date
22 May 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Education & Training, Student Services

International Student Support Team Leader

ACG Education is New Zealand’s largest privately owned provider of educational services with over 1,300 employees across multiple sites in New Zealand, Indonesia and Vietnam.

 

Based in the CBD, we are seeking an International Student Support Team Leader to join our team at ACG Pathways. We are looking for a strong team leader who will be responsible for managing the performance of the Student Support team including compliance, workloads and customer service to ensure that its business support processes run efficiently and smoothly.  

 

International Student Services Team Lead is the person who is responsible for student support services and customer service levels specific to orientation, visa’s, insurance and general student support. 

 

Your duties will include: 

  • Building and maintaining a team of experienced and high performing student support specialists who operate within a team culture that is aligned to company values.  
  • Managing the day to day operational aspects of the role, to ensure a high quality, efficient and customer-centric service is provided to our students and other stakeholders 
  • Ensuring compliance to the Code of Practice  
  • Ensuring compliance to Immigration New Zealand re visa and medical and travel insurance 
  • Establishing and maintain effective relationships with all internal and external stakeholder 
  • Building a culture of superior customer service for students, parents and agents 

About you: 

  • A relevant administration qualification or equivalent experience and/or  education/training 
  • Deep understanding of the Code of Practice for the Pastoral Care of International Students 
  • Extensive administrative/office experience with a thorough understanding of administrative processes and procedures 
  • Background in senior administrative position with the ability to lead, manage and coordinate a professional, high quality delivery from an administrative team 
  • Experience in the tertiary education sector (and vocational education) 
  • Knowledge and experience working with NZQA, TEC, INZ and other Government educational agencies’ requirements and processes 
  • Demonstrated experience in learning databases including the ability to generate reports, ability to use the internet and demonstrated skills in the MS Office suite including Word, Excel and Outlook 
  • Competent user of CRM and Student Management Systems 
  • High level oral and written communication skills with a client focus 
  • Ability to champion and promote change with an emphasis on continuous improvement 
  • High levels of customer service 
  • Excellent accuracy, and attention to detail 
  • High level organisational, and time/priority management skills 
  • Demonstrated ability to communicate well to a diverse range of cultures and personalities 
  • A strong commitment to workplace health and safety 
  • Strong relationship management skills 

 

Please apply online by visiting http://hr.acgedu.com Job Ref #7367

For further information about this position and ACG Education please visit www.acgedu.com.

 

ACG Education is New Zealand’s largest privately owned provider of educational services with over 1,300 employees across multiple sites in New Zealand, Indonesia and Vietnam.

 

Based in the CBD, we are seeking an International Student Support Team Leader to join our team at ACG Pathways. We are looking for a strong team leader who will be responsible for managing the performance of the Student Support team including compliance, workloads and customer service to ensure that its business support processes run efficiently and smoothly.  

 

International Student Services Team Lead is the person who is responsible for student support services and customer service levels specific to orientation, visa’s, insurance and general student support. 

 

Your duties will include: 

  • Building and maintaining a team of experienced and high performing student support specialists who operate within a team culture that is aligned to company values.  
  • Managing the day to day operational aspects of the role, to ensure a high quality, efficient and customer-centric service is provided to our students and other stakeholders 
  • Ensuring compliance to the Code of Practice  
  • Ensuring compliance to Immigration New Zealand re visa and medical and travel insurance 
  • Establishing and maintain effective relationships with all internal and external stakeholder 
  • Building a culture of superior customer service for students, parents and agents 

About you: 

  • A relevant administration qualification or equivalent experience and/or  education/training 
  • Deep understanding of the Code of Practice for the Pastoral Care of International Students 
  • Extensive administrative/office experience with a thorough understanding of administrative processes and procedures 
  • Background in senior administrative position with the ability to lead, manage and coordinate a professional, high quality delivery from an administrative team 
  • Experience in the tertiary education sector (and vocational education) 
  • Knowledge and experience working with NZQA, TEC, INZ and other Government educational agencies’ requirements and processes 
  • Demonstrated experience in learning databases including the ability to generate reports, ability to use the internet and demonstrated skills in the MS Office suite including Word, Excel and Outlook 
  • Competent user of CRM and Student Management Systems 
  • High level oral and written communication skills with a client focus 
  • Ability to champion and promote change with an emphasis on continuous improvement 
  • High levels of customer service 
  • Excellent accuracy, and attention to detail 
  • High level organisational, and time/priority management skills 
  • Demonstrated ability to communicate well to a diverse range of cultures and personalities 
  • A strong commitment to workplace health and safety 
  • Strong relationship management skills 

 

Please apply online by visiting http://hr.acgedu.com Job Ref #7367

For further information about this position and ACG Education please visit www.acgedu.com.

 

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