Job Description

Job Header

Senior Information Coordinator / Information Coordinator

Advertiser: Ministry of Social DevelopmentMore jobs from this company

Job Information

Job Listing Date
13 Mar 2019
Location
Wellington, Wellington Central
Work Type
Full Time
Classification
Legal, Law Clerks & Paralegals
Senior Information Coordinator / Information Coordinator

Job Ref: 27858

About the Ministry of Social Development

The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

About the Group

The team works with claimants through an alternative dispute resolution process to help them understand their past experience in care. We acknowledge and recognise harm done, and take steps to put this right. We also provide Oranga Tamariki and other care providers with information about what has occurred in the past to help ensure claimants’ experiences do not happen to others. A key focus of the team is continual improvement based on feedback from all parts of the system to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

About the Role

The Information/Senior Information Coordinator provides timely responses to requests for information that support the assessment and resolution of claims for people who have been abused in State care.

Skills and Experience

To be successful in this role you will:

  • A relevant tertiary qualification or equivalent relevant work experience is an advantage.
  • Good knowledge of applicable legislation, i.e. Official Information Act, Privacy Act.
  • Competent working with the MS Office Suite and records management systems.
  • Relationship management ability.
  • Able to prioritise work to achieve results with attention to detail.
  • Demonstrated excellence in the provision of client focussed, administrative and corporate advice and services to managers and staff.
  • Ability to resolve problems and make decisions with limited information.
  • Exemplary standard of written and oral communication.
  • Ability to demonstrate empathy, and understand client needs, concerns and priorities.

In addition to this, the Senior Information Coordinator will have:

  • Experience with risk assessment or dealing with issues and identifying/developing solutions.
  • Mentoring and coaching ability.
  • Continuous improvement focus.

If this sounds like you please apply. We want to hear from you!

We are expecting interviews will take place on the week of the 8th of April.

If you have any questions about the role, please email historic_claims_recruitment@msd.govt.nz with your query.

NOTE:  Your cover letter will be a key part of our assessment process, so please mention the role you are applying for, highlight how your experience relates to the key elements on the role and why you are interested in working within our Historic Claims Team.

How to apply

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

External Candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at https://jobs.msd.govt.nz

Closing date: Wednesday, 27 March 2019.

Position Description

http://www.msd.govt.nz/hr/documents/position-descriptions/corporate-solutions/claims-resolution/17.-information-senior-information-coordinator.docx

The Ministry of Social Development is one of New Zealand's largest government agencies. Our work to achieve better social outcomes affects almost every New Zealander, now or in the future.
https://jobs.msd.govt.nz/

Job Ref: 27858

About the Ministry of Social Development

The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

About the Group

The team works with claimants through an alternative dispute resolution process to help them understand their past experience in care. We acknowledge and recognise harm done, and take steps to put this right. We also provide Oranga Tamariki and other care providers with information about what has occurred in the past to help ensure claimants’ experiences do not happen to others. A key focus of the team is continual improvement based on feedback from all parts of the system to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

About the Role

The Information/Senior Information Coordinator provides timely responses to requests for information that support the assessment and resolution of claims for people who have been abused in State care.

Skills and Experience

To be successful in this role you will:

  • A relevant tertiary qualification or equivalent relevant work experience is an advantage.
  • Good knowledge of applicable legislation, i.e. Official Information Act, Privacy Act.
  • Competent working with the MS Office Suite and records management systems.
  • Relationship management ability.
  • Able to prioritise work to achieve results with attention to detail.
  • Demonstrated excellence in the provision of client focussed, administrative and corporate advice and services to managers and staff.
  • Ability to resolve problems and make decisions with limited information.
  • Exemplary standard of written and oral communication.
  • Ability to demonstrate empathy, and understand client needs, concerns and priorities.

In addition to this, the Senior Information Coordinator will have:

  • Experience with risk assessment or dealing with issues and identifying/developing solutions.
  • Mentoring and coaching ability.
  • Continuous improvement focus.

If this sounds like you please apply. We want to hear from you!

We are expecting interviews will take place on the week of the 8th of April.

If you have any questions about the role, please email historic_claims_recruitment@msd.govt.nz with your query.

NOTE:  Your cover letter will be a key part of our assessment process, so please mention the role you are applying for, highlight how your experience relates to the key elements on the role and why you are interested in working within our Historic Claims Team.

How to apply

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

External Candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at https://jobs.msd.govt.nz

Closing date: Wednesday, 27 March 2019.

Position Description

http://www.msd.govt.nz/hr/documents/position-descriptions/corporate-solutions/claims-resolution/17.-information-senior-information-coordinator.docx

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