Job Description

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Early Assistance Officer

Advertiser: Financial Services Complaints LtdMore jobs from this company

Job Information

Job Listing Date
7 Mar 2019
Wellington, Wellington Central
$40,000 - $49,999
Work Type
Full Time
Legal, Other

Financial Services Complaints Ltd (FSCL) is a dispute resolution scheme working in the financial services sector. We have over 7,000 participants in our scheme, including financial advisers and planners, insurers, brokers, fund managers, trustee companies, credit unions and finance companies. We investigate and resolve complaints from consumers against our scheme participants.

The work includes:

  • Being the first point of contact for consumers who call us, including answering telephone calls and emails
  • Assisting consumers to make complaints to scheme participants as appropriate
  • Identifying legal issues raised in complaints
  • Liaising with scheme participants regarding complaint enquiries
  • Entry of data on our case management system
  • Opening new dispute files for investigation by our case management team
  • Assisting our case management team with complaint investigations
  • Representing FSCL and presenting at consumer and scheme participant education events.

Candidate requirements:

  • Excellent communication and listening skills
  • A confident and professional telephone manner
  • Ability to cope with persons who may be angry or distressed
  • Good written skills
  • Experience and accuracy in data entry
  • Well-organised with good time management skills
  • A friendly nature and a flexible “can do” attitude.

Previous experience working in a customer service role would be an advantage, as would skills in or knowledge of tikanga Maori and Pasifika.

The position would suit a recent law graduate.  There may be an opportunity for career progression to a Case Manager role for the right person.

We offer a collegial and supportive working environment.

 A job description is available on request by emailing or calling 0800 347 257.

Please send your application and CV to or P O Box 5967, Wellington 6145. Applications for this position close on 25 March 2019.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?

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