Job Description

Job Header

Customer Service – Libraries & Information Services

Advertiser: The University of AucklandMore jobs from this company

Job Information

Job Listing Date
11 Feb 2019
Location
Northland, Whangarei
Work Type
Part Time
Classification
Government & Defence, Government

Customer Service – Libraries & Information Services

Client Services – Libraries and Learning Services

Senior Client Services Assistant

University of Auckland

Tai Tokerau Campus, Whangārei

Permanent, 22.5 hours part-time

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

The opportunity

Libraries and Learning Services are seeking an enthusiastic and engaging person to join our Client Services team at the Tai Tokerau Campus of the University of Auckland in Whangārei.

You will be responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.

What are we looking for?

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs, and resolving or escalating queries.

To be successful in this role, you will enjoy a fast paced working environment and a positive, supportive team atmosphere. You will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.    

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

This is a permanent position, Monday-Wednesday 8am-4.40pm

How to apply

Applications must be submitted online, by the closing date of Sunday 24th February 2019 to be considered. Please include your cover letter and CV combined as one document. 

dered. Please include your cover letter and CV combined as one document. 

For further information go to www.auckland.ac.nz/opportunities

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Maori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz

Direct enquiries only please - no agencies.

Client Services – Libraries and Learning Services

Senior Client Services Assistant

University of Auckland

Tai Tokerau Campus, Whangārei

Permanent, 22.5 hours part-time

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

The opportunity

Libraries and Learning Services are seeking an enthusiastic and engaging person to join our Client Services team at the Tai Tokerau Campus of the University of Auckland in Whangārei.

You will be responsible for providing excellent, friendly, and informative support to all our customers, enabling clients to navigate across a range of library and information commons services, and referring to other services where appropriate.

What are we looking for?

We are looking for candidates who understand that customer service is not a department, it is an attitude! This means you can demonstrate strong communication, problem solving and customer service skills, along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs, and resolving or escalating queries.

To be successful in this role, you will enjoy a fast paced working environment and a positive, supportive team atmosphere. You will display excellent communication skills, a helpful and supportive approach, good IT skills, and the ability to excel when working independently, and as part of a team.    

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.

This is a permanent position, Monday-Wednesday 8am-4.40pm

How to apply

Applications must be submitted online, by the closing date of Sunday 24th February 2019 to be considered. Please include your cover letter and CV combined as one document. 

dered. Please include your cover letter and CV combined as one document. 

For further information go to www.auckland.ac.nz/opportunities

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Maori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz

Direct enquiries only please - no agencies.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.