Job Description

Job Header

Receptonist/Reservationist

Advertiser: Millennium Hotels and ResortsMore jobs from this company

Job Information

Job Listing Date
11 Feb 2019
Location
Auckland, Auckland Central
Work Type
Full Time
Classification
Hospitality & Tourism, Front Office & Guest Services

Receptonist/Reservationist


  • Exciting opportunity to join the Front Office Team
  • One of New Zealand's Largest hotel operators
  • Part time Position

About the company

Millennium, Copthorne and Kingsgate Hotels are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.  We pride ourselves on offering an outstanding service experience at each of our 21 hotels for business and leisure guests alike.

About the role

Copthorne Auckland City  has an excellent opportunity for an enthusiastic and experienced Receptionist/Reservationist to join the existing Front Office Team in a full-time role.

Responsibilities

  • Welcoming guests
  • Checking in and checking out guests
  • Allocation of rooms
  • Up-selling hotel facilities and executive rooms
  • Answering internal and external phone calls
  • Resolving billing queries and guest complaints
  • Amending reservations
  • Daily cashiering and other general Front Desk duties
  • Communication with internal and external clients
  • Identify opportunities to ensure revenue is maximised via multiple booking channels
  • Ensure revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
  • Prepare and update various key revenue and tracking reports
  • Conduct site inspections with clients

Benefits

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform

Skills & Experience

  • Proven experience in a similar role within Front Office
  • Excellent English and customer service skills
  • Friendly welcoming manner
  • Strong organisational and time management skills
  • Attention to detail
  • Experience with Opera an advantage

 

If this opportunity fits your experience and you want to join our friendly team, please submit your CV and covering letter through the Apply button.

Maddi Palmer
Recruitment and HR coordinator
  • Exciting opportunity to join the Front Office Team
  • One of New Zealand's Largest hotel operators
  • Part time Position

About the company

Millennium, Copthorne and Kingsgate Hotels are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.  We pride ourselves on offering an outstanding service experience at each of our 21 hotels for business and leisure guests alike.

About the role

Copthorne Auckland City  has an excellent opportunity for an enthusiastic and experienced Receptionist/Reservationist to join the existing Front Office Team in a full-time role.

Responsibilities

  • Welcoming guests
  • Checking in and checking out guests
  • Allocation of rooms
  • Up-selling hotel facilities and executive rooms
  • Answering internal and external phone calls
  • Resolving billing queries and guest complaints
  • Amending reservations
  • Daily cashiering and other general Front Desk duties
  • Communication with internal and external clients
  • Identify opportunities to ensure revenue is maximised via multiple booking channels
  • Ensure revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
  • Prepare and update various key revenue and tracking reports
  • Conduct site inspections with clients

Benefits

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform

Skills & Experience

  • Proven experience in a similar role within Front Office
  • Excellent English and customer service skills
  • Friendly welcoming manner
  • Strong organisational and time management skills
  • Attention to detail
  • Experience with Opera an advantage

 

If this opportunity fits your experience and you want to join our friendly team, please submit your CV and covering letter through the Apply button.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have in the hospitality & tourism industry?
  • What's your expected annual base salary?
  • Are you available to work on a rotating roster?

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role