Early Assistance Officer Dispute resolution scheme
Advertiser: Financial Services Complaints LtdMore jobs from this company
- Job Listing Date
- 4 Feb 2019
- Wellington, Wellington Central
- Work Type
- Full Time
- Legal, Other
Financial Services Complaints Ltd (FSCL) is a dispute resolution scheme working in the financial services sector. We have over 7,000 participants in our scheme, including financial advisers and planners, insurers, brokers, fund managers, trustee companies, credit unions and finance companies. We investigate and resolve complaints from consumers against our scheme participants.
The work includes:
- Being the first point of contact for consumers who call us, including answering telephone calls and emails
- Assisting consumers to make complaints to scheme participants as appropriate
- Liaising with scheme participants regarding complaint enquiries
- Entry of data on our case management system
- Opening new dispute files for investigation by our case management team
- Assisting our case management team with complaint investigations
- Representing FSCL and presenting at consumer and scheme participant education events.
- Excellent communication and listening skills
- A confident and professional telephone manner
- Ability to cope with persons who may be angry or distressed
- Good written skills
- Experience and accuracy in data entry
- Well-organised with good time management skills
- A friendly nature and a flexible “can do” attitude.
Previous experience working in a customer service role would be an advantage, as would skills in or knowledge of tikanga Maori and Pasifika.
The position would suit a recent law graduate. There may be an opportunity for career progression to a Case Manager role for the right person.
We offer a collegial and supportive working environment.
Please send your application and CV to firstname.lastname@example.org or P O Box 5967, Wellington 6145. Applications for this position close on 22 February 2019.
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