Job Description

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Customer Care Consultant

Advertiser: Allianz PartnersMore jobs from this company

Job Information

Job Listing Date
18 Mar 2019
Location
Auckland, Rodney & North Shore
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Care Consultant

KEY BENEFITS:

  • Monday to Friday 8.30am to 5.00pm
  • Working for a global company, with a wonderful local team, five minutes from the beach
  • Competitive salary
  • Opportunities for internal career progression
  • Wellbeing allowance, free eye tests and much more
  • Free training and access to LinkedIn learning

About the role

We are looking for new team members, to join our brilliant inbound customer care team, as our business continues to grow.

This inbound customer care role requires someone caring and conversational with a positive attitude. Your core role will be assisting our clients who are taking out a new travel policy or have questions around their existing cover or who have pre-existing medical conditions.  This helps to provide our clients with clarity and peace of mind that they will be covered on their holiday.  

About You

Here at our Allianz Partners office in Takapuna, we are all about helping our customers in every way we can. In this key position, you will need to have excellent customer service skills and an engaging phone manner to support our customers.

You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that our customers feel comfortable and confident when talking to you about their policy and requirements. 

Skills & Experience

Whilst previous experience within insurance or a call centre environment will give you a competitive advantage, it is not essential, as full training will be provided. 

You must possess the following skills as a minimum:

  • Strong interpersonal and problem solving skills
  • Great communication skills
  • Be highly adaptable and familiar with working in a fast-paced environment
  • Be a team player with a ‘can do’ attitude
  • Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word
  • Be able to multi-task and handle a range of products in a highly regulated environment
  • Be passionate about helping people and finding a solution to their needs
  • Have a demonstrated track record of great performance and hard work

About Us

Care is the essence of everything we do at Allianz Partners. We provide travel insurance and emergency medical assistance solutions to travellers to New Zealand and for Kiwi’s travelling across the globe, as well as insurance for your pet.  Our experience, knowledge, global reach and ambition to be the partner of choice allows us to lead the market as New Zealand's leading travel insurance provider.  Working with some of the country's most recognised brands, our ability to deliver end-to-end travel insurance solutions is one of the hallmarks of our growth in New Zealand.

Allianz Partners globally has over 19,000 talented and dedicated employees. 250 million people, or 4% of the world's total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people.

To find out more about us visit www.allianzpartners.co.nz

What is in it for you?

We strongly believe in developing our team members and supporting you in your personal development. We offer all of our employees free LinkedIn Learning, giving you access to over 10,000 different online training courses.  In this role, you will have the opportunity to be cross-trained with our Contact Centre and assist our Claims team.  Other great benefits include a Wellbeing Allowance, Life and Income Protection Insurance, free eye tests and of course an amazing location right by the beach in Takapuna.  We believe that both Performance and People matter which is why we have a great company culture.    

Ready to apply?

If you are interested in applying for this position, simply click on ‘APPLY’ to attach your cover letter and CV. 

KEY BENEFITS:

  • Monday to Friday 8.30am to 5.00pm
  • Working for a global company, with a wonderful local team, five minutes from the beach
  • Competitive salary
  • Opportunities for internal career progression
  • Wellbeing allowance, free eye tests and much more
  • Free training and access to LinkedIn learning

About the role

We are looking for new team members, to join our brilliant inbound customer care team, as our business continues to grow.

This inbound customer care role requires someone caring and conversational with a positive attitude. Your core role will be assisting our clients who are taking out a new travel policy or have questions around their existing cover or who have pre-existing medical conditions.  This helps to provide our clients with clarity and peace of mind that they will be covered on their holiday.  

About You

Here at our Allianz Partners office in Takapuna, we are all about helping our customers in every way we can. In this key position, you will need to have excellent customer service skills and an engaging phone manner to support our customers.

You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that our customers feel comfortable and confident when talking to you about their policy and requirements. 

Skills & Experience

Whilst previous experience within insurance or a call centre environment will give you a competitive advantage, it is not essential, as full training will be provided. 

You must possess the following skills as a minimum:

  • Strong interpersonal and problem solving skills
  • Great communication skills
  • Be highly adaptable and familiar with working in a fast-paced environment
  • Be a team player with a ‘can do’ attitude
  • Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word
  • Be able to multi-task and handle a range of products in a highly regulated environment
  • Be passionate about helping people and finding a solution to their needs
  • Have a demonstrated track record of great performance and hard work

About Us

Care is the essence of everything we do at Allianz Partners. We provide travel insurance and emergency medical assistance solutions to travellers to New Zealand and for Kiwi’s travelling across the globe, as well as insurance for your pet.  Our experience, knowledge, global reach and ambition to be the partner of choice allows us to lead the market as New Zealand's leading travel insurance provider.  Working with some of the country's most recognised brands, our ability to deliver end-to-end travel insurance solutions is one of the hallmarks of our growth in New Zealand.

Allianz Partners globally has over 19,000 talented and dedicated employees. 250 million people, or 4% of the world's total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people.

To find out more about us visit www.allianzpartners.co.nz

What is in it for you?

We strongly believe in developing our team members and supporting you in your personal development. We offer all of our employees free LinkedIn Learning, giving you access to over 10,000 different online training courses.  In this role, you will have the opportunity to be cross-trained with our Contact Centre and assist our Claims team.  Other great benefits include a Wellbeing Allowance, Life and Income Protection Insurance, free eye tests and of course an amazing location right by the beach in Takapuna.  We believe that both Performance and People matter which is why we have a great company culture.    

Ready to apply?

If you are interested in applying for this position, simply click on ‘APPLY’ to attach your cover letter and CV. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Have you worked in a call centre before?
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

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