Job Description

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Service Coordinator (Permanent, Full-time)

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Job Information

Job Listing Date
11 Jan 2019
Location
Manawatu, Palmerston North
Work Type
Full Time
Classification
Community Services & Development, Volunteer Coordination & Support

Service Coordinator (Permanent, Full-time)

This is a permanent, full time role based in Palmerston North and which covers the Manawatu/Horowhenua areas.  This is a Monday to Friday role although some flexibility around the hours exists subject to caseloads and manager approval. Evening and weekend work may be required from time to time.

Victim Support is a national organisation providing information, support and advocacy to victims of serious crime and trauma.  Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations and government.

In the role of Service Coordinator, you will be responsible for recruiting, leading and supporting a team of dedicated support workers (chiefly volunteers) who provide a 24/7 service to New Zealand Communities.  Your role will provide day to day direction of the support workers and oversee case management, This also includes applying a focused approach to case management and ensuring the right people, resources and relationships are in place. These roles may oversee paid support workers as required. Organising and facilitating ongoing training is a key component of the role.

To be successful in this role you will require excellent communications and interpersonal skills with a sensitivity to the needs of victims of crime and trauma.  We are also looking for people who can demonstrate sound judgement and an ability to problem solve.  It is essential that candidates have to ability to work independently or as part of a team.

As Service Coordinator you will be a self-managing person who has:

  • experience in the social service sector
  • an ability to think clearly and when needed to work under pressure
  • sound judgement and an ability to problem solve
  • proven relationship management ability with some supervision/coaching skills
  • demonstrated strong organisational skills
  • an outgoing personality and be able to network and build relationships
  • some knowledge and understanding of Family Violence and Sexual Violence (will be an advantage)
  • Training /facilitation skills and experience (will be an advantage)
  • computer competency - ability to learn a new data recording system (is essential)

You will be required to undergo pre-employment vetting by the NZ Police.

Applicants for this position must hold NZ residency or a valid NZ work visa.

This role offers the opportunity for an enthusiastic professional to make a real difference for New Zealanders.  You will play a role in continuing to build a collaborative, constructive and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

To be considered, applications must include:

  • CV
  • Cover Letter quoting reference no F19-001
  • Completed and signed Application form.  The Position Description is here and the Application form can be found here.

Applications close 9am, Monday 28 January 2019.

TO APPLY: send CV, covering letter and application form to recruitment@victimsupport.org.nz

This is a permanent, full time role based in Palmerston North and which covers the Manawatu/Horowhenua areas.  This is a Monday to Friday role although some flexibility around the hours exists subject to caseloads and manager approval. Evening and weekend work may be required from time to time.

Victim Support is a national organisation providing information, support and advocacy to victims of serious crime and trauma.  Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations and government.

In the role of Service Coordinator, you will be responsible for recruiting, leading and supporting a team of dedicated support workers (chiefly volunteers) who provide a 24/7 service to New Zealand Communities.  Your role will provide day to day direction of the support workers and oversee case management, This also includes applying a focused approach to case management and ensuring the right people, resources and relationships are in place. These roles may oversee paid support workers as required. Organising and facilitating ongoing training is a key component of the role.

To be successful in this role you will require excellent communications and interpersonal skills with a sensitivity to the needs of victims of crime and trauma.  We are also looking for people who can demonstrate sound judgement and an ability to problem solve.  It is essential that candidates have to ability to work independently or as part of a team.

As Service Coordinator you will be a self-managing person who has:

  • experience in the social service sector
  • an ability to think clearly and when needed to work under pressure
  • sound judgement and an ability to problem solve
  • proven relationship management ability with some supervision/coaching skills
  • demonstrated strong organisational skills
  • an outgoing personality and be able to network and build relationships
  • some knowledge and understanding of Family Violence and Sexual Violence (will be an advantage)
  • Training /facilitation skills and experience (will be an advantage)
  • computer competency - ability to learn a new data recording system (is essential)

You will be required to undergo pre-employment vetting by the NZ Police.

Applicants for this position must hold NZ residency or a valid NZ work visa.

This role offers the opportunity for an enthusiastic professional to make a real difference for New Zealanders.  You will play a role in continuing to build a collaborative, constructive and empathetic workplace culture; and lead through demonstrating our core ethos of humanity and care across communities, living our values and respect for the diverse NZ communities.

To be considered, applications must include:

  • CV
  • Cover Letter quoting reference no F19-001
  • Completed and signed Application form.  The Position Description is here and the Application form can be found here.

Applications close 9am, Monday 28 January 2019.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have a current New Zealand driver's licence?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you own or have regular access to a car?

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