Job Description

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Student Academic Adviser

Advertiser: The University of AucklandMore jobs from this company

Job Information

Job Listing Date
11 Jan 2019
Location
Auckland, Auckland Central
Work Type
Contract/Temp
Classification
Education & Training, Student Services

Student Academic Adviser

Student Academic Adviser

Faculty of Creative Arts and Industries

Full-time, Fixed-term until December 2019

The University of Auckland is New Zealand’s leading university. We employ 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. Our staff, students and supporters are the reason for our success. We take pride in delivering excellence in our teaching, research, and service to local, national and international communities.

We currently have an amazing opportunity for an individual with excellent customer service and administrative skills to join our Student Academic Services and Engagement Team in the Faculty of Creative Arts and Industries on fixed term contract until December 2019. The Student Academic Adviser is responsible for both providing advice and support to applicants and students regarding admissions, enrolment, academic progress, and completion. Also importantly for processing, tracking, and managing applications, admissions, and enrolments for the Faculty.

If you have experience providing first-class customer service, are friendly, great interpersonal and communication skills, experience dealing with data management, and have very strong administrative abilities, and like being part of a vibrant team, then this could be the perfect opportunity for you. Be part of our team and build your career in an organisation that is developing the innovators and leaders of tomorrow.

Key Accountabilities:

  • Be a primary point of contact for student, applicant, and public queries
  • Provide advice and support to students to assist with all aspects of recruitment, admissions, enrolment, academic progress, pastoral care, and degree planning
  • Undertake recruitment activities and provide support and advice for potential students
  • Coordinate, manage, and administer admissions and enrolment processing
  • Demonstrate a high level of interpersonal skills
  • Demonstrate and practise an excellent level of customer service
  • Work collaboratively toward continuous improvement

Key Skills and Experience Required:

  • Tertiary qualification or equivalent experience
  • Experience working in an environment requiring high levels of customer service delivery
  • Experience of understanding equity issues in New Zealand
  • Proven administrative strength
  • Strong experience working as part of a team
  • Confidence in highly regulated environments
  • Excellent time management skills and ability to work under pressure
  • Strong problem solving ability

Why work for us?

The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave per year, and over 300 different career development courses. In addition, the University offers a company superannuation scheme, discounted car parking, childcare and a number of other subsidies on internal and external services. For more information please visit: Career development and benefits.

Apply

Applications close Monday 28th January 2019. All applications must be made online.

Applications must be submitted online, by the closing date of Monday 28th January 2019 to be considered. Please include your cover letter and CV combined as one document. 

For further information go to www.auckland.ac.nz/opportunities

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Maori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz

Direct enquiries only please - no agencies.

Student Academic Adviser

Faculty of Creative Arts and Industries

Full-time, Fixed-term until December 2019

The University of Auckland is New Zealand’s leading university. We employ 5,400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. Our staff, students and supporters are the reason for our success. We take pride in delivering excellence in our teaching, research, and service to local, national and international communities.

We currently have an amazing opportunity for an individual with excellent customer service and administrative skills to join our Student Academic Services and Engagement Team in the Faculty of Creative Arts and Industries on fixed term contract until December 2019. The Student Academic Adviser is responsible for both providing advice and support to applicants and students regarding admissions, enrolment, academic progress, and completion. Also importantly for processing, tracking, and managing applications, admissions, and enrolments for the Faculty.

If you have experience providing first-class customer service, are friendly, great interpersonal and communication skills, experience dealing with data management, and have very strong administrative abilities, and like being part of a vibrant team, then this could be the perfect opportunity for you. Be part of our team and build your career in an organisation that is developing the innovators and leaders of tomorrow.

Key Accountabilities:

  • Be a primary point of contact for student, applicant, and public queries
  • Provide advice and support to students to assist with all aspects of recruitment, admissions, enrolment, academic progress, pastoral care, and degree planning
  • Undertake recruitment activities and provide support and advice for potential students
  • Coordinate, manage, and administer admissions and enrolment processing
  • Demonstrate a high level of interpersonal skills
  • Demonstrate and practise an excellent level of customer service
  • Work collaboratively toward continuous improvement

Key Skills and Experience Required:

  • Tertiary qualification or equivalent experience
  • Experience working in an environment requiring high levels of customer service delivery
  • Experience of understanding equity issues in New Zealand
  • Proven administrative strength
  • Strong experience working as part of a team
  • Confidence in highly regulated environments
  • Excellent time management skills and ability to work under pressure
  • Strong problem solving ability

Why work for us?

The University is committed to providing an excellent working environment through flexible employment practices and a culture that encourages and supports staff to reach their full potential. We offer a competitive salary, five weeks’ annual leave per year, and over 300 different career development courses. In addition, the University offers a company superannuation scheme, discounted car parking, childcare and a number of other subsidies on internal and external services. For more information please visit: Career development and benefits.

Apply

Applications close Monday 28th January 2019. All applications must be made online.

Applications must be submitted online, by the closing date of Monday 28th January 2019 to be considered. Please include your cover letter and CV combined as one document. 

For further information go to www.auckland.ac.nz/opportunities

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Maori, Pacific, women, LGBTI, equity groups, parenting support and flexible work go to www.equity.auckland.ac.nz

Direct enquiries only please - no agencies.

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