Job Description

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Team Leader

Advertiser: Manukau Institute of TechnologyMore jobs from this company

Job Information

Job Listing Date
10 Jan 2019
Auckland, Manukau & East Auckland
Work Type
Full Time
Education & Training, Student Services
  • Make a difference!
  • Student-facing customer service
  • Leadership role

About MIT

Positioned in the hub of South Auckland, Manukau Institute of Technology prides itself on being a progressive and visionary employer providing high quality education and training within a multicultural environment. 

About the role

We have embarked on an ambitious change programme: reorganising ourselves to meet the evolving needs of the Institute in its role as the lead tertiary education provider in South Auckland.  To deliver our objectives we need a capable and experienced team player with effective communication, interpersonal and organisational skills, to lead a small team of staff providing support to students as they commence and progress through their learning journey with MIT.  

Reporting to the Head of Ask Me, and working as part of a team, your key responsibilities in this role will be:

Key Duties

  • Leading the team to deliver world class end-to-end support to students and prospective students through their journey with MIT
  • Training and coaching your team to ensuring that service is responsive and respectful, in line with MIT’s values
  • Monitoring and managing staff productivity to ensure that the team meets all internal and external deadlines
  • Maintaining the team’s focus on key deliverables across the academic year, e.g., enrolment, graduation
  • Engaging with, and contributing to, strategic initiatives as they relate to your duties
  • Actively striving to improve MIT’s administrative processes
  • Actively participate in planning, developing and championing team goals and initiatives

What skills and experience will you bring?

  • A minimum of 2 years’ experience in leading a customer service team in tertiary education or a closely related sector
  • An engaging and supportive leadership style
  • Outstanding customer service skills including exceptional interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately.  
  • Student Commitment, with an active dedication to supporting students’ aspirations, learning and achievements
  • Ability to communicate clearly and concisely in all oral and written communications
  • Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students
  • Ability to exercise appropriate personal initiative and accountability
  • Results orientated and driven to exceed application and enrolment targets.
  • Cultural awareness given the MIT’s diversity of students
  • Commitment to quality assurance, while ensuring the delivery of value to students it is critical to ensure MIT policies and procedure are being meet
  • Confidence in using an appropriate range of computer programmes, e.g., demonstrated experience with such applications as Databases, Student Management Systems, CRMs and the Microsoft office suite


At MIT you will work with some incredible people who are passionate about the positive impact we make to the communities we serve. We offer a work environment which values genuine people who care for others, are well-connected, open and approachable and strive for excellence in all we do. If you are excited by the role and feel you would fit well into our organisation, we would love to hear from you.

 “Kua herea mātou ki te whai i te tūturutanga o Te Tiriti O Waitangi.” We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi

How to Apply: For a copy of the Job Description or to apply visit if you would like any further information please email" target="_blank">  

Applications close: 24 January 2019

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