Job Description

Job Header

Customer Support Advisors (multiple opportunities)

Advertiser: Housing New Zealand CorporationMore jobs from this company

Job Information

Job Listing Date
9 Jan 2019
Location
Auckland, Manukau & East Auckland
Work Type
Full Time
Classification
Government & Defence, Government

Customer Support Advisors (multiple opportunities)

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are:

  • we trust each other and share ownership
  • we care about each other as people
  • everyone's contribution matters
  • we are humble and genuine
  • we continually learn and innovate.

The roles

Our vision is 'Building lives and communities by housing New Zealanders'. To help us achieve this, we are currently recruiting for several Customer Support Advisors to join our dynamic, Manukau- based Contact Centre.

You will be the first point of contact for our customers, answering inbound telephone enquiries, providing excellent customer service and working closely with our stakeholders to resolve a range of issues and queries.

You will assist primarily with property maintenance, accounts and tenancy issues, and can look forward to receiving full training from a supportive team.

On offer are several full-time positions, covering a variety of shifts and shift patterns - including 4 days on, 3 days off! We may be able to exercise some flexibility dependent upon the successful candidates' preferences.

What you'll need to bring:

  • Previous experience working in a contact centre, social housing environment or customer-focused role, working with a diverse stakeholder group
  • Clear, articulate and polite telephone manner
  • Ability to adjust your communication style to suit your audience
  • Impressive customer service focus, with attentive listening skills
  • Ability to comprehend information quickly to determine circumstances and choose an appropriate course of action while following best practice and process
  • Technically competent to navigate a computer screen and type while talking
  • Ability to work in a structured environment
  • Resilience and agility to move with change
  • Positive attitude and enthusiasm to provide exceptional service to both external and internal customers of Housing New Zealand

Above all, you will be a team player with strong personal interaction skills. You will bring a sound focus on accuracy, coupled with a respect for internal policy and processes. You have a positive, can-do attitude, and want to make a real difference in your community through commitment to your role working at Housing New Zealand.

What we offer

We offer five weeks' annual leave for all new starters, as well as a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail at https://careers.hnzc.co.nz/a-great-place-to-work/benefits

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community, we would love to hear from you. To learn more about us and the work we do, visit http://careers.hnzc.co.nz

To apply please follow the online process.

The reference code for this position is 46289SK.

To see a copy of the position description and apply for the job, go to careers.hnzc.co.nz

To find out more about this opportunity please contact the HR Service Centre at hrservicecentre@hnzc.co.nz

Applications close at 5.00pm on Tuesday, 22 January 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are:

  • we trust each other and share ownership
  • we care about each other as people
  • everyone's contribution matters
  • we are humble and genuine
  • we continually learn and innovate.

The roles

Our vision is 'Building lives and communities by housing New Zealanders'. To help us achieve this, we are currently recruiting for several Customer Support Advisors to join our dynamic, Manukau- based Contact Centre.

You will be the first point of contact for our customers, answering inbound telephone enquiries, providing excellent customer service and working closely with our stakeholders to resolve a range of issues and queries.

You will assist primarily with property maintenance, accounts and tenancy issues, and can look forward to receiving full training from a supportive team.

On offer are several full-time positions, covering a variety of shifts and shift patterns - including 4 days on, 3 days off! We may be able to exercise some flexibility dependent upon the successful candidates' preferences.

What you'll need to bring:

  • Previous experience working in a contact centre, social housing environment or customer-focused role, working with a diverse stakeholder group
  • Clear, articulate and polite telephone manner
  • Ability to adjust your communication style to suit your audience
  • Impressive customer service focus, with attentive listening skills
  • Ability to comprehend information quickly to determine circumstances and choose an appropriate course of action while following best practice and process
  • Technically competent to navigate a computer screen and type while talking
  • Ability to work in a structured environment
  • Resilience and agility to move with change
  • Positive attitude and enthusiasm to provide exceptional service to both external and internal customers of Housing New Zealand

Above all, you will be a team player with strong personal interaction skills. You will bring a sound focus on accuracy, coupled with a respect for internal policy and processes. You have a positive, can-do attitude, and want to make a real difference in your community through commitment to your role working at Housing New Zealand.

What we offer

We offer five weeks' annual leave for all new starters, as well as a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail at https://careers.hnzc.co.nz/a-great-place-to-work/benefits

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community, we would love to hear from you. To learn more about us and the work we do, visit http://careers.hnzc.co.nz

To apply please follow the online process.

The reference code for this position is 46289SK.

To see a copy of the position description and apply for the job, go to careers.hnzc.co.nz

To find out more about this opportunity please contact the HR Service Centre at hrservicecentre@hnzc.co.nz

Applications close at 5.00pm on Tuesday, 22 January 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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You must have the right to live and work in this location to apply for this job.

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