Job Description

Job Header

Customer Services Administrator - Maternity Leave Cover

Advertiser: Varcoe Air Conditioning and Heat PumpsMore jobs from this company

Job Information

Job Listing Date
8 Jan 2019
Location
Auckland, Papakura & Franklin
Work Type
Full Time
Classification
Administration & Office Support, Administrative Assistants

Are you seeking a Team Administrator role to keep you busy for the next year? Are you proactive and have demonstrated initiative in your work? 

We are searching for a proactive self-starter to for the next 12-15 months to cover maternity leave.

 

  • 12-15 month fixed-term contract
  • Excellent team and company culture
  • Fast paced environment
  • Starting Part Time hours during Hand over to progress to Full time

 

You will be expected to -

 

  • Review and assess customer service contracts.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer service team.
  • Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Review customer complaints.
  • Track customer complaint resolution.
  • Handle complex and escalated customer service issues.
  • Monitor accuracy of reporting and data base information. Analyse relevant data to determine customer service outputs.
  • Identify and implement strategies to improve quality of service,
  • Productivity and profitability. Liaise with company management to support and implement growth strategies.
  • Co-ordinate and manage customer service
  • Evaluate and performance manage staff.
  • Identify and address staff training and coaching needs.
  • Ensure all team activities are compliant with Company Health & Safety policies.

 

In Addition you must be –

 

  • A minimum of 3 years customer service experience.
  • Friendly, confident telephone manner
  • Willingness to do a variety of  duties
  • Multitasking and time-management skills, with the ability to prioritise tasks

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have experience in an administration role?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • How much notice are you required to give your current employer?

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