Job Description

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Customer Service Representative

Advertiser: NOW New Zealand LimitedMore jobs from this company

Job Information

Job Listing Date
7 Jan 2019
Location
Hawkes Bay, Napier
Salary
$35,000 - $44,999 + Home Internet and Phone.
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Representative

We're NOW, we're a bunch of proud and passionate people, helping customers get connected to their worlds through genuine and human interactions.

We're the digital service provider that puts customers at the heart of everything we do.   We care so much that our customers get an awesome experience that we've built sales and services hubs in all of the regions we serve so that our customers can get access to our unique in-home and in-office support and advice.

As a business, we're on a rapid growth path and  we're looking for a customer services rep.  You'll connect and create memorable experiences for our customers, both inbound and existing.

The role will involve making outbound calls to our warm-to-hot sales leads and matching our prospective customers' needs with the products and services NOW offers. You'll also service our existing customers by taking account payments, explaining their bill and facilitating moves, adds and changes to their NOW account. In short, you'll be a NOW customer services superstar!

This role is all about the customer experience. You need to be the sort of person who can create rapport with others, possessing a positive, can-do attitude and the ability to multi-task and work under pressure.

Relevant experience, preferably within a contact centre, sales or helpdesk environment is required for this role. Don't worry, we'll teach you the internet and phone stuff!

If you resonate with what we're about, we'd love to meet you.

We're NOW, we're a bunch of proud and passionate people, helping customers get connected to their worlds through genuine and human interactions.

We're the digital service provider that puts customers at the heart of everything we do.   We care so much that our customers get an awesome experience that we've built sales and services hubs in all of the regions we serve so that our customers can get access to our unique in-home and in-office support and advice.

As a business, we're on a rapid growth path and  we're looking for a customer services rep.  You'll connect and create memorable experiences for our customers, both inbound and existing.

The role will involve making outbound calls to our warm-to-hot sales leads and matching our prospective customers' needs with the products and services NOW offers. You'll also service our existing customers by taking account payments, explaining their bill and facilitating moves, adds and changes to their NOW account. In short, you'll be a NOW customer services superstar!

This role is all about the customer experience. You need to be the sort of person who can create rapport with others, possessing a positive, can-do attitude and the ability to multi-task and work under pressure.

Relevant experience, preferably within a contact centre, sales or helpdesk environment is required for this role. Don't worry, we'll teach you the internet and phone stuff!

If you resonate with what we're about, we'd love to meet you.

The application form will include these questions:
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • What's your expected annual base salary?
  • Are you available to work on a rotating roster?

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