Job Description

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Call Centre Representative

Advertiser: RNZSPCAMore jobs from this company

Job Information

Job Listing Date
7 May 2018
Location
Auckland, Manukau & East Auckland
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Call Centre Representative

Contract: Part-time position,

Location: SPCA Auckland Contact Centre, Mangere, Auckland.

Hours:

  • 20 hours per week on a rotational roster between 7.30am - 10pm. Hours will be 8.30am - 5pm during the initial 3 month training phase.
  • Possibility of extra hours to cover leave / sick on occasion

The role:

This customer services role will see your multi-tasking skills and positive attitude put to good use. You will be a star on the phone as you will be one of the first impressions that our customers get when they call into the SPCA.

You will be the first port of call and first point of contact in varying situations so you must be a people (and animal) person.

We are seeking a confident employee who can help our busy customer service team. You will draw on your previous customer service and animal welfare experience to help the SPCA achieve the best outcomes for animals, with a positive, professional and helpful demeanor.

This is what we are looking for:

Knowledge and Experience

  • Proven experience in the delivery of customer service, in a phone-based role.
  • Animal handling experience and/or qualification preferred

Skills & Abilities

  • A strong customer service focus with strong listening skills and the ability to calm potential volatile situations
  • Non-judgemental and professional in stressful situations
  • An ability to think laterally and a passion for problem solving.
  • Fact gatherer, able to utilise your investigative skills
  • Ability to work independently and as a team member in a time critical environment 
  • Friendly and professional in approach, open and engaging in manner
  • High degree of confidentiality, discretion, diplomacy and interpersonal skills
  • Ability to work under pressure with competing priorities
  • Sound computer skills including the use of e-mail, internet and Microsoft Office applications
  • The ability to learn new/multiple programs and databases, and move fluidly between them

If you'd like to use your skills to really make a difference, and you match the above criteria we would love to hear from you!

Please apply via SEEK to Kevin Clews, Contact Centre Manager with your CV and cover letter outlining your interest and how your skills match the criteria.

Applications without a cover letter will NOT be considered. A position description is available on request by emailing info@spca.org.nz. We will NOT accept applications directly to this email address.

Applications close on Monday 4th June. 

Contract: Part-time position,

Location: SPCA Auckland Contact Centre, Mangere, Auckland.

Hours:

  • 20 hours per week on a rotational roster between 7.30am - 10pm. Hours will be 8.30am - 5pm during the initial 3 month training phase.
  • Possibility of extra hours to cover leave / sick on occasion

The role:

This customer services role will see your multi-tasking skills and positive attitude put to good use. You will be a star on the phone as you will be one of the first impressions that our customers get when they call into the SPCA.

You will be the first port of call and first point of contact in varying situations so you must be a people (and animal) person.

We are seeking a confident employee who can help our busy customer service team. You will draw on your previous customer service and animal welfare experience to help the SPCA achieve the best outcomes for animals, with a positive, professional and helpful demeanor.

This is what we are looking for:

Knowledge and Experience

  • Proven experience in the delivery of customer service, in a phone-based role.
  • Animal handling experience and/or qualification preferred

Skills & Abilities

  • A strong customer service focus with strong listening skills and the ability to calm potential volatile situations
  • Non-judgemental and professional in stressful situations
  • An ability to think laterally and a passion for problem solving.
  • Fact gatherer, able to utilise your investigative skills
  • Ability to work independently and as a team member in a time critical environment 
  • Friendly and professional in approach, open and engaging in manner
  • High degree of confidentiality, discretion, diplomacy and interpersonal skills
  • Ability to work under pressure with competing priorities
  • Sound computer skills including the use of e-mail, internet and Microsoft Office applications
  • The ability to learn new/multiple programs and databases, and move fluidly between them

If you'd like to use your skills to really make a difference, and you match the above criteria we would love to hear from you!

Please apply via SEEK to Kevin Clews, Contact Centre Manager with your CV and cover letter outlining your interest and how your skills match the criteria.

Applications without a cover letter will NOT be considered. A position description is available on request by emailing info@spca.org.nz. We will NOT accept applications directly to this email address.

Applications close on Monday 4th June. 

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