Service Delivery Manager

Service Delivery Manager - Open to location (AKL | WGTN | CHC)

Ko tā mātou mahi - About the role

We are seeking a Service Delivery Manager - the title says it all! As a Service Delivery Manager, you'll make sure we are delivering for our customers with their needs being met or exceeded. Your aim is to provide and promote excellent customer service to those who have entrusted us with their Cyber security management.

If attention to detail and the ability to have many plates spinning at once is in your DNA, then we would like to hear from you.

Ko tō mahi – What you will do

Overseeing the delivery of your dedicated customers Cyber solutions, you are at the forefront of all customer interactions. Daily, this will include:

• Building authentic relationships with your customers to advocate for their needs, bringing all aspects of their Cyber services together.
• Working alongside technical team members and practice leads to support and enhance the delivery of your customer’s managed services and projects.
• Identifying any opportunities for continuous improvement to assist your customers in their Cyber security journey and operational efficiency.

Na tōu rourou - What you will bring

You have the ability to build trust and meaningful relationships, and always have your customers' needs at the forefront of everything you do. 

You are delivery focused, have great attention to detail, and enjoy having multiple tasks on the go at the same time. You'll be across all aspects of the services your customers consume, acting always in their best interest. 

You like to communicate, and this shows in the constant, positive interactions with your customers. 

You are pro-active in your approach, always looking for improvements to help your customer on their journey. 

We are open to a variety of professional backgrounds and together with a few years of experience under your belt, what we find works really well in this role is the following:

• a good understanding of IT, comfortable conversing with technical teams
• project management or co-ordination experience in a professional services environment
• customer service experience
• a positive “can do” attitude with a willingness to learn 
• team player who can work independently 
• excellent written and oral communication
• solid knowledge of business tech such as Office Suite and Teams

Mō mātou tēnei - Our organisation

Kordia delivers mission-critical technology and network solutions across New Zealand, Australia and the South Pacific. We specialise in the telecommunications, cloud transformation, cyber security, broadcast media and safety of life sectors and have been delivering innovative and reliable solutions to customers for over 60 years.  

Ō Tātou Uara - Our company values

Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and expert.  If these values appeal to you, we can offer you an environment in which you will thrive.

Nōu te rourou – Why join us?

At Kordia, we believe every team member has a role to play in the overall success of the business, whether it is through our working relationships, technology or skills.  Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and experts.  

Kordia is an NZ Immigration Accredited Employer and have welcomed a diverse group of people from all over the world. We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment where people thrive.

We also offer:

• Learning and development budgets for professional development
• Internal career progression pathways
• Hybrid/Flexible working
• A range of retail discounts and benefits
• Enhanced parental leave entitlements
• Life Insurance
• Wellbeing initiatives
• EAP services
• Group discounted medical insurance
• Matched Employer superannuation contribution up to 5%

Me pehea te tono - How to apply

All applicants be a New Zealand Citizen or Resident or hold a valid work visa to legally work in New Zealand immediately. (Please detail your visa status as part of the application process). Be willing to undergo police vetting and any other checks relevant to the role.

We appreciate every application but due to the high volumes received, we will only be contacting candidates who meet the specified criteria and are selected for further consideration